If you own a business in Asheville, you know the importance of quality customer service. With thousands of residents moving to Asheville every year, your business has the opportunity to interact with new prospects and capture leads. If your target market is primarily global, with new residents comes a never-ending supply of new talent. Whether your clients are local or global, you want to delight your current and potential clients and customers. A single poor experience with your phone system may spoil a client or prospect’s perception of your company.
ISS Technologies has been helping businesses perfect their customer service and sales phone systems, so they can serve their clients with excellence while capturing prospects and leads.
Customer-Friendly Phone Systems Asheville, NC
Businesses owners, executives, or managers may not even realize how much their customers despise their phone systems. Things customers likely find miserable include:
- A phone menu that is unclear
- Too many options
- Bugs in the system
- Difficulty finding the correct department
- Long wait and hold times
- Poor connections
Furthermore, business owners and CEOs are frustrated when call systems fail to procure the right follow-up data for customers and leads. ISS Technologies proudly offers the Star2Star Advanced Call Center -- StarCenter® 3, with features that include:
- Agent login/logout
- Skill-based ring strategies
- Flexible queuing configurations
- Agent barge, monitor, and whisper functionality
- Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes
- Implement to any existing Star2Star system without additional hardware
If you would like to make your company’s phone systems work for you and your customers, contact ISS Technologies. Our customer-friendly phone system will help improve the experience for your prospects, clients, and sales team.