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    • Phone: 828-684-4248
    • Fax: 828-684-4249
    • Address: 22 Business Park Cir., Arden, NC 28704
ISS Technologies

Blog & Articles

In an age of emails, text messages, chats, WhatsApp, Google Hangouts, and Docs, do businesses still use fax systems? Yes! Millions of faxes are sent each day, and use is particularly heavy in industries like finance and health care. Many consider faxing to be more secure, easier to use, and more attuned with existing habits of work. And, while electronic/digital signatures have the same standing under the law, many organizations prefer faxed signatures. 

So, yes, faxing is alive and well - and in many cases, it is growing in popularity. How do you choose the right fax system for your company?

Are You Making the Most of Your Business Mobile Phone?

The workforce is continually evolving. Today, millions of people work remotely - your team may be across town, across the country, or across the world from each other. Millions more are out in the field and on the go on any given day. As work becomes more dynamic, our communications systems need to keep pace and deliver the functionality and reliability you need to move at the speed of business. Fortunately, you have the key to productivity right in your hand: your smartphone.

This is the 21st century, and to compete, you have to be dynamic, adaptable, flexible, and innovative. Having the right technology on board also makes a tremendous difference! You may have telecommuters, remote employees, and teams, prospects, customers, and partners spread across the state, region, country, or world. They may be in the field, on the fly, or in their neighborhood coffee shop, working hard and sipping a latte. Regardless, you need to ensure that the lines of communication remain open. Video conferencing ensures you stay in touch with the people who make your business run.

You need help. You need answers. So you call a company’s helpline to speak with someone who can assist you. You get an automated voice, prompting you to push 1 for this, 2 for that, 3 for… you were distracted for a second and didn’t hear, so you have to push 9 to repeat your options. Then you speak your account number, slowly and clearly, only to hear, “Sorry. I didn’t catch that. Please speak or enter your account number now.” The pressure is on. You’re yelling at the phone. The menu items don’t match up with your actual question. Help!

If you get this irritated, imagine how your own customers and prospects feel! Phone systems can be frustrating - and they could be costing you business.

Sometimes, spring arrives gently like a lamb. Other times, it rushes in with the ferocity of a lion. And most often, it does both, and each day can bring a new “adventure” in terms of weather. Storms can bring heavy winds, rains, hail, and lightning that leave your office technology vulnerable to disruptions and outages. Protecting these vital assets is critical. How do you take effective steps to make sure you can continue business as usual, or as close to as Mother Nature permits?

On average, nearly half of customers report that their first point of contact with a company is by phone. Your business’s phone system is one of your greatest sales tools and one of your best lines of defense against poor customer service and experience. Whether you have a full sales force utilizing telephones every day, or a small team where each person wears many hats, the way you implement and use your phone systems can significantly improve your client acquisition, retention, and promotion.

We have over 25 years of experience helping companies implement communications systems that meet their unique needs. In this article, we will discuss six quick tips for getting the most out of your phone systems.

Effective interoffice and customer communication is paramount for your business. Clunky, confusing, slow, or substandard communication will affect negatively affect your staff and could be a factor for closing prospects and maintaining existing client relationships. With over 25 years of experience in this field, we have often been asked whether it is possible to DIY these systems. The better question might be whether it is worth the time, effort, and cost to do it yourself.