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    • Phone: 828-684-4248
    • Fax: 828-684-4249
    • Address: 22 Business Park Cir., Arden, NC 28704
ISS Technologies

Blog & Articles

Asheville has a reputation for being a hub for culture in the South. Do you like outdoor activities? Asheville has thousands of miles of hiking and mountain biking trails, as well as camping, water sports, and other ways to enjoy nature? Do you like restaurants and hospitality? Asheville has world-renowned hotels and food. Do you like art? Asheville attracts some of the nation’s best artists to the RAD and many galleries throughout western North Carolina.

Similarly, to the way in which culture and art have emerged in our city, companies are finding Asheville to be a great place to do business. You can find representation from every industry in Buncombe and Henderson counties. If you want to do business efficiently and keep pace with an ever-changing world from your Asheville office, you need to make sure your technology systems are state-of-the-art.

If you are in sales, you have undoubtedly noticed the abundance - and, perhaps, overabundance! - of technology at your fingertips. Designed to facilitate the process, it can be tempting to click, sit back, and wait for the revenue to pour in. But this approach neglects the most fundamental aspect of sales: it’s personal. As a recent Hubspot article noted, “Sadly, the ‘edge’ that most sales technology promised to give them is actually hurting their relationships with buyers, and a chance at the elusive sale.”

Sales calls are still critical in establishing and nurturing relationships with prospects, customers, and clients. Your ability to convey empathy, build trust, and deliver viable solutions are the keys to success. While technology cannot replace people in this regard, you can, and should, leverage it to get the most out of each and every sales call. 

In an age of emails, text messages, chats, WhatsApp, Google Hangouts, and Docs, do businesses still use fax systems? Yes! Millions of faxes are sent each day, and use is particularly heavy in industries like finance and health care. Many consider faxing to be more secure, easier to use, and more attuned with existing habits of work. And, while electronic/digital signatures have the same standing under the law, many organizations prefer faxed signatures. 

So, yes, faxing is alive and well - and in many cases, it is growing in popularity. How do you choose the right fax system for your company?

Are You Making the Most of Your Business Mobile Phone?

The workforce is continually evolving. Today, millions of people work remotely - your team may be across town, across the country, or across the world from each other. Millions more are out in the field and on the go on any given day. As work becomes more dynamic, our communications systems need to keep pace and deliver the functionality and reliability you need to move at the speed of business. Fortunately, you have the key to productivity right in your hand: your smartphone.

This is the 21st century, and to compete, you have to be dynamic, adaptable, flexible, and innovative. Having the right technology on board also makes a tremendous difference! You may have telecommuters, remote employees, and teams, prospects, customers, and partners spread across the state, region, country, or world. They may be in the field, on the fly, or in their neighborhood coffee shop, working hard and sipping a latte. Regardless, you need to ensure that the lines of communication remain open. Video conferencing ensures you stay in touch with the people who make your business run.

You need help. You need answers. So you call a company’s helpline to speak with someone who can assist you. You get an automated voice, prompting you to push 1 for this, 2 for that, 3 for… you were distracted for a second and didn’t hear, so you have to push 9 to repeat your options. Then you speak your account number, slowly and clearly, only to hear, “Sorry. I didn’t catch that. Please speak or enter your account number now.” The pressure is on. You’re yelling at the phone. The menu items don’t match up with your actual question. Help!

If you get this irritated, imagine how your own customers and prospects feel! Phone systems can be frustrating - and they could be costing you business.

Sometimes, spring arrives gently like a lamb. Other times, it rushes in with the ferocity of a lion. And most often, it does both, and each day can bring a new “adventure” in terms of weather. Storms can bring heavy winds, rains, hail, and lightning that leave your office technology vulnerable to disruptions and outages. Protecting these vital assets is critical. How do you take effective steps to make sure you can continue business as usual, or as close to as Mother Nature permits?

On average, nearly half of customers report that their first point of contact with a company is by phone. Your business’s phone system is one of your greatest sales tools and one of your best lines of defense against poor customer service and experience. Whether you have a full sales force utilizing telephones every day, or a small team where each person wears many hats, the way you implement and use your phone systems can significantly improve your client acquisition, retention, and promotion.

We have over 25 years of experience helping companies implement communications systems that meet their unique needs. In this article, we will discuss six quick tips for getting the most out of your phone systems.

Effective interoffice and customer communication is paramount for your business. Clunky, confusing, slow, or substandard communication will affect negatively affect your staff and could be a factor for closing prospects and maintaining existing client relationships. With over 25 years of experience in this field, we have often been asked whether it is possible to DIY these systems. The better question might be whether it is worth the time, effort, and cost to do it yourself.